1. Where is Sade based?
Our brand is based in Austin, Texas. We work with designers and brands across Europe to bring a curated selection of distinctive, quality pieces that won't break the bank.

2. How can I reach customer support?
We're here to help! For any inquiries, please reach out to our customer support team via email at hello@shopsade.com or through our contact page on the website. We strive to respond to all queries within 24-48 hours.

3. How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this tracking number on the courier’s site to monitor the status of your shipment.

4. What is your return policy?

We understand that finding the perfect fit or style can sometimes take a few tries. We offer a 14-day return policy on most items. You can return unused products for a refund. Please note that certain products, like opened skincare or hygiene items, are not eligible for returns. For more details, check our Refund Policy page.

5. How do I return or exchange an item?

To return or exchange an item, please follow these steps:

1. Visit our Refund Policy page and complete the steps.
2. Once you receive confirmation from someone on our team, drop off the package at the designated carrier location.

Once we receive and process your return, we’ll issue a refund.

6. Do you offer free shipping?

Yes, we offer free standard shipping on orders over $49. For orders below this amount, standard shipping rates apply. Expedited shipping options will be made available at an additional cost. More on our shipping policy here.

7. How can I use a discount code?

To apply a discount code, enter it in the promo code field during checkout. Make sure to click "Apply" before completing your purchase. If the code is valid, the discount will be reflected in your order total.

8. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

9. Are your products ethically sourced?

Absolutely. Ethical standards are very important to us. We work with our suppliers to ensure that each piece in our collection is made in accordance with responsible labor practices and environmentally-friendly methods. We believe in fashion that looks good and does good.

10. How often do you release new products?

We keep things fresh by adding new items to our collection every week! Our weekly releases are inspired by the latest trends in European fashion, so there’s always something new to explore. Be sure to check back regularly or sign up for our newsletter to stay updated on the latest arrivals and exclusive pieces.

11. Can I cancel or modify my order?

Orders are processed quickly, so changes or cancellations can only be made within a short time frame. If you need to cancel or modify your order, please contact our customer service team immediately. We’ll do our best to accommodate your request, but once an order is in processing or has been shipped, we may not be able to make changes.

12. How can I contact customer service?

You can reach our customer service team via email at hello@shopsade.com